Question 1

Is Intercom (intercom.com) SOC 2 certified and where is their Trust Center?

Accepted Answer

Intercom operates a Vanta Trust Center (https://trust.intercom.com) with a Trust Score of 100/100 and disclosed certifications: CCPA / CPRA, GDPR, HIPAA, ISO 27001, ISO 27701, ISO 42001 (AI), SOC 2 Type II.

Question 2

Does Intercom use OpenAI or Anthropic as a sub-processor?

Accepted Answer

Public Trust Center & security page scan for intercom.com detected the following AI and cloud sub-processors: Anthropic, Datadog, HubSpot, Linear, Microsoft Azure, Okta, Salesforce, Sentry, Stripe, Vercel, Zendesk.

Question 3

Does Intercom charge an Enterprise SSO Tax for SAML / Okta?

Accepted Answer

Intercom uses a Hybrid (Seat + Usage) model (starting paid tier: $19/mo) and Enterprise SSO gating was detected as: Yes (Enterprise Tier).

Trust Platform	Vanta
Trust Center URL	https://trust.intercom.com
SPF + DMARC	✅ Enforced
Status Page	NONE (All Systems Operational)

Pricing Model	Hybrid (Seat + Usage)
Starting Paid Tier	$19/mo
Free Tier Available	✅ Yes (PLG)
SSO Tax (SAML Gated)	Yes (Enterprise Tier)
AI Sub-Processors	Anthropic

Intercom (intercom.com)

🛡️ Trust Center & Posture

💸 Pricing & Enterprise SSO Tax

✅ Verified Compliance Certifications (7)

🤖 Disclosed Cloud & AI Sub-Processors (11)

🔑 Public DNS Identity & Security Stack (2)

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