Question 1

Is Zendesk (zendesk.com) SOC 2 certified and where is their Trust Center?

Accepted Answer

Zendesk operates a Conveyor Trust Center (https://www.zendesk.com/trust-center/) with a Trust Score of 100/100 and disclosed certifications: CCPA / CPRA, CSA STAR, FedRAMP, GDPR, HIPAA, ISO 27001, ISO 27701, ISO 42001 (AI), PCI-DSS, SOC 2 Type II.

Question 2

Does Zendesk use OpenAI or Anthropic as a sub-processor?

Accepted Answer

Public Trust Center & security page scan for zendesk.com detected the following AI and cloud sub-processors: Amazon Web Services (AWS), Cloudflare, Google Cloud Platform (GCP), Intercom, Linear, Microsoft Azure, OpenAI, Salesforce, SendGrid / Twilio, Sentry.

Question 3

Does Zendesk charge an Enterprise SSO Tax for SAML / Okta?

Accepted Answer

Zendesk uses a Hybrid (Seat + Usage) model (starting paid tier: $19/mo) and Enterprise SSO gating was detected as: Yes (Enterprise Tier).

Trust Platform	Conveyor
Trust Center URL	https://www.zendesk.com/trust-center/
SPF + DMARC	✅ Enforced
Status Page	ACTIVE (Public Status Portal Verified)

Pricing Model	Hybrid (Seat + Usage)
Starting Paid Tier	$19/mo
Free Tier Available	No
SSO Tax (SAML Gated)	Yes (Enterprise Tier)
AI Sub-Processors	OpenAI

Zendesk (zendesk.com)

🛡️ Trust Center & Posture

💸 Pricing & Enterprise SSO Tax

✅ Verified Compliance Certifications (10)

🤖 Disclosed Cloud & AI Sub-Processors (10)

🔑 Public DNS Identity & Security Stack (5)

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